Last Updated: September 27, 2026

At Pickorna, we want you to be satisfied with your purchase.

If you are not satisfied with your order, you may request a return or exchange within 30 days after the date your order is delivered, subject to the conditions below.

Eligibility for Returns

To be eligible for a return, the item must:

- Be returned within 30 days of delivery.
- Be unused and in the same condition in which you received it.
- Include the original packaging and accessories, when applicable.
- Not show signs of damage caused by misuse, improper handling, or normal wear and tear.

Certain products may not be eligible for return when they are personalized, custom-made, or specifically identified as non-returnable on the product page.

Sale Items

Sale or promotional pricing does not automatically make an item non-returnable.

Unless a product is specifically identified as non-returnable on its product page, our standard return policy applies to sale items.

Returns for Damaged or Defective Products

If your order arrives damaged, defective, or materially different from the product description, please contact us within 30 days of delivery.

Please provide:

- Your order number.
- A description of the problem.
- Clear photographs of the product.
- Photographs of the packaging, when applicable.

If the issue is confirmed to be caused by a product defect, damage during shipping, or an error on our part, Pickorna will provide a replacement, exchange, or refund as appropriate.

For confirmed product quality issues or shipping damage, Pickorna will cover the reasonable return or replacement shipping cost.

Returns for Other Reasons

If you wish to return an item for reasons unrelated to a product defect, shipping damage, or an error on our part, such as a change of mind, incorrect selection, or no longer needing the product, the customer is responsible for a $5.99 return or exchange shipping fee.

The $5.99 fee is a return or exchange shipping fee and may be deducted from your refund or collected before an exchange is processed. We do not charge a restocking fee.

Return Process

To request a return or exchange, please contact:

zhanghaiyang2002@outlook.com

Please include:

- Your order number.
- The reason for your return or exchange.
- Photos of the product, if applicable.

Do not send a return to the address shown on the original package unless our customer service team has provided return instructions.

After reviewing your request, we will provide the appropriate return instructions.

Return Shipping Address

Returns are accepted by mail to our designated return facility in Suzhou, Jiangsu Province, China. Please contact us for return instructions before sending your parcel.

The specific return address and return instructions will be provided by our customer service team after your return request is approved.

Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

For approved returns, we will initiate the refund to your original payment method within 3 calendar days after receiving and inspecting the returned item.

Please allow additional processing time for your bank or payment provider to complete the refund.

Original shipping charges, if any, may not be refundable unless the return is due to a confirmed product defect, shipping damage, or an error on our part.

Exchanges

If you would like to exchange an item, please contact us at:

zhanghaiyang2002@outlook.com

For exchanges due to a confirmed product defect, shipping damage, or an error on our part, Pickorna will cover the applicable return and replacement shipping costs.

For exchanges for other reasons, a $5.99 return or exchange shipping fee applies.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to cancel an order before it has been processed or shipped.

Once an order has been shipped, our standard return policy will apply.

Contact Us

If you have questions about returns, exchanges, or refunds, please contact:

Pickorna

Email:
zhanghaiyang2002@outlook.com

Phone:
+86 18736129985