Refund policy

Return & Exchange Policy

At Pickorna, customer satisfaction is our top priority. We offer a 30-day return and exchange policy, which means you have 30 days after receiving your item to request a return or exchange.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

The item must be in the same condition as received.
The item must be unworn, unused, and include original tags (if applicable).
The item must be returned in its original packaging.
You must provide proof of purchase or order information.

Items that do not meet these requirements may not be accepted for return.

How to Start a Return

To request a return or exchange, please contact our customer service team at:

Email: zhanghaiyang2002@outlook.com

Please do not send items back before receiving return instructions from our team. Unauthorized returns may not be accepted.

If your return request is approved, we will provide instructions on how and where to send your package.

Return Address:
Room 804, Unit 2, Building 1, Jingwan Garden, Guoxiang Subdistrict, Wuzhong District, Suzhou, JiangSu Province

Return Shipping Fees

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, has quality issues, or you receive the wrong product, please contact us within 30 days of delivery.

After reviewing the issue, Pickorna will provide a solution and cover the return or exchange shipping costs.

Customers may be required to provide photos or videos of the issue to help us verify the problem and process the request quickly.

Returns Due to Non-Quality Issues

For returns or exchanges caused by reasons other than product quality issues, such as:

Wrong size selected by the customer
Change of mind
Personal preference
No longer needed

the customer will be responsible for the $5.99 return or exchange shipping fee.

The $5.99 fee will be deducted from the refund amount or collected before sending a replacement item.

Damages and Issues

Please inspect your order immediately after receiving it. If your item is defective, damaged, or you receive an incorrect item, contact us as soon as possible so we can evaluate the issue and make it right.

Please include your order number and supporting photos or videos when contacting us.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

Perishable goods (such as food, flowers, or plants)
Custom-made or personalized products
Personal care items that cannot be resold
Hazardous materials, flammable liquids, or gases

We also do not accept returns for:

Sale items
Gift cards

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

If you would like to exchange an item, please contact us first.

The fastest way to receive a replacement item is to return the original product after approval and place a new order for the desired item.

For exchanges caused by product defects, damage, or incorrect items, Pickorna will cover the exchange shipping costs.

For exchanges due to non-quality reasons, the customer will be responsible for the $5.99 exchange shipping fee.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason.

The item must be returned in the same condition as received, unworn or unused, with original packaging and proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed automatically to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: